Help
Something wrong with a payment, or a question about your money.
Talk to us
Email support@mysplits.xyzWrite from the email you use with Splits, so we know it is you.
Quick answers
- A payment says Not sent
- Nobody was paid and nothing left your balance for it. You can check the list and pay again.
- Someone says they didn't get their part
- Open the payment and share their receipt. It shows their part, what it was for and when it was paid. Money sent to an email waits in their Splits balance until they sign in with that email.
- A payment is taking longer than usual
- Most payments land within a few seconds. The payment page updates by itself, and Splits keeps trying. Paying again before it finishes could pay everyone twice.
- Didn't get your sign-in code?
- On the code screen, choose Send a new code, and use the newest one: codes expire after 10 minutes. Check your spam folder, and that the email shown is right; if it isn't, choose Wrong email? Change it.
Splits is not a bank. Your balance is held as digital dollars issued by Circle, in an account Splits runs for you, and it isn't covered by deposit insurance. Money leaves only when you approve it with your PIN, or through an automatic split you set up.